Client Feedback

We would like to give hearty thanks to you as well as the rest of your kind staff for all their help.

We hope that you will be very satisfied with the work undertaken on your behalf at Redferns Solicitors. However, we recognise that, in all things, there is always room for improvement and the provision of Legal Services is certainly no exception. Therefore, as part of our commitment to constantly improve the service we provide to Clients, we invite your co-operation in the completion of a Feedback Questionnaire. We would be most grateful if you could help us by completing the form below and submitting it to us as soon as possible following completion of our work for you. Please be assured that this is completely confidential and unless you complete your details at the bottom of the form, then your identity will not be known.

Client Feedback Form

	Solicitor/Advisor:
	Case Reference: (if known)
Q1	How satisfied were you with our overall level of service? Very satisfied Fairly satisfied Undecided Fairly dissatisfied Very dissatisfied Please comment upon your choice:
Q2	Was the information/advice easy to understand? Very easy Fairly easy Undecided Fairly difficult Very difficult How might we improve?
Q3	How informative did you find our staff? Very good Fairly good Undecided Fairly poor Very poor
Q4	How well did we keep you up-to-date with progress? Very well Fairly well Undecided Fairly poor Very poor Not Applicable - one off advice given
Q5	How well did we listen to what you had to say? Very well Fairly well Undecided Fairly poor Very poor
Q6	Did we treat you fairly at all times? Yes No Don't know If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.
Q7	Would you recommend us to someone else if they needed legal help or advice? Certain to Likely to Undecided Unlikely to Certain not to Please give your reason(s) for your answer to Q7.
Q8	Was the result of your case better, worse or the same as we had advised you? Better Same Worse
Q9	Please tell us how you heard about our organisation.
Q10	Was it easy or difficult to make initial contact? Yes No Don't know
Q11	Do you have any further comments or suggestions that may help us to improve our level of service?
Q12	May we have permission to include your comments in our Client Testemonials? Yes No
	Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below. IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.
	Name:
	Address:

Client Feedback

Client Feedback Form

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