Redferns Solicitors
34a St. Thomas Street, Weymouth, Dorset, DT4 8EJ Tel: 01305 781401               15 Easton Street, Portland, Dorset, DT5 1BS Tel: 01305 823636

Client Feedback

weymouth solicitors - client testemonials We are so happy that you have represented us as your professional approach shines through! weymouth solicitors - client testemonials

We hope that you will be very satisfied with the work undertaken on your behalf at Redferns Solicitors Weymouth Solicitors. However, we recognise that, in all things, there is always room for improvement and the provision of Legal Services is certainly no exception. Therefore, as part of our commitment to constantly improve the service we provide to Clients, we invite your co-operation in the completion of a Feedback Questionnaire. We would be most grateful if you could help us by completing the form below and submitting it to us as soon as possible following completion of our work for you. Please be assured that this is completely confidential and unless you complete your details at the bottom of the form, then your identity will not be known.

Client Feedback Form

Solicitor/Advisor:
Case Reference: (if known)

Q1

 How satisfied were you with our overall level of service?
Very satisfied   Fairly satisfied   Undecided   Fairly dissatisfied   Very dissatisfied

Please comment upon your choice:

Q2

 Was the information/advice easy to understand?
Very easy   Fairly easy   Undecided   Fairly difficult   Very difficult

How might we improve?

Q3

 How informative did you find our staff?
Very good   Fairly good   Undecided   Fairly poor   Very poor

Q4

 How well did we keep you up-to-date with progress?
Very well   Fairly well   Undecided   Fairly poor   Very poor

Not Applicable - one off advice given

Q5

 How well did we listen to what you had to say?
Very well   Fairly well   Undecided   Fairly poor   Very poor

Q6

 Did we treat you fairly at all times?
Yes   No   Don't know

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7

 Would you recommend us to someone else if they needed legal help or advice?
Certain to   Likely to   Undecided   Unlikely to   Certain not to

Please give your reason(s) for your answer to Q7.

Q8

 Was the result of your case better, worse or the same as we had advised you?
Better   Same   Worse

Q9

 Please tell us how you heard about our organisation.

Q10

 Was it easy or difficult to make initial contact?
Yes   No   Don't know

Q11

 Do you have any further comments or suggestions that may help us to improve our level of service?

Q12

 May we have permission to include your comments in our Client Testemonials?
Yes   No  

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.
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Address:
resolution - First for Family Law

Redferns Solicitors Weymouth are members of the Solicitors Regulation Authority Accredited Children Law Scheme

Redferns Solicitors Weymouth are members of the Solicitors Regulation Authority Accredited Family Law Advanced Scheme

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